REFUNDS, TRANSFERS, & MISSED CLASS INFO
Interested in a refund, class transfer, or did you miss a class? Please read through our instructions below so we can quickly and effectively help you! After looking through the below information, please email or call us with any remaining questions or concerns.
MISSING A CLASS
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A private lesson option may be better if attending all or every session is not possible for your schedule.
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POSTPONING A COURSE AND/OR CHANGING DATES
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Course deposits are non-refundable.
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We have a 48 hour free change policy. When you schedule your course, and pay the deposit or full course amount, you have 48 hours to change dates without any penalties.
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After the initial 48 hours, if your course is 30+ days away, there will be a $50 course change fee to change either pool dates or open water dates.
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14-30 days before your course, there is a $175.00 course change fee to change either pool dates or open water dates. If both pool and open water dates need to be changed, the reschedule fee is $250.
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14 days or less change to the pool session date will result in a $325 reschedule fee.
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14 days or less change to the open water weekend date will result in a $200 reschedule fee.
OPEN WATER WEEKEND FAILURE TO COMPLETE
Once a student picks up rental equipment for a course's Open Water Weekend, no refunds will be granted regardless of the course outcomes or student performance. If a student is unable to complete their course on the first open water weekend, they will receive referral paperwork to complete elsewhere. Students may sign up for additional open water weekends in order to complete the course.
MEDICAL RELEASES
All students must complete a Diver Medical Questionnaire prior to any in-water activities. "Yes" answers on questions 3, 5, or 10, or any "yes" answer on page two of the PADI provided medical release will require a release signed by a DO, MD, or PA. Inability to secure a signed release prior to in-water activities will result in course transfers with associated additional fees. Refunds are not available if a medical release is not secured, or if a DO, MD, or PA are unwilling to sign.
Find a copy of the required medical release here. DO, MD, and PA's must sign the provided form; we are unable to accept any other release.
MINIMUM COURSE ENROLLMENT
We must have a minimum of 6 students to hold a Basic Open Water Course. If we do not have 6 students sign up, we will move students to the next course that fits their schedule.